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  1. FAQ's

  2. When will I receive my member ID card?

    For new Health Alliance members,  printed m ember ID cards are mailed within 10 business days of enrollment verification . Digital ID cards are made available through the Hally member portal at  www.Hally.com   and  on the MyChart mob...
  3. What is Part C (Medicare Advantage)?

    Medicare Advantage plans, or Part C plans, are plans from private companies, like us, that take the place of your Original Medicare. You can also add prescription drug coverage to combine Part A, Part B and Part D into one easy package.
  4. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    You can find this information on your member ID card. If you need  assistance , please contact the Health Alliance Customer Service Department using the Contact Us resource under the Help section at the bottom of  www.HealthAlliance.org ...
  5. Annual Enrollment Period

    The Annual Enrollment Period (AEP) is each year from October 15 to December 7, when you can enroll in Original Medicare, a Medicare Advantage Plan, a stand-alone Part D plan or switch plans. At this time, you can enroll in or leave a Medicare Adv...
  6. What are out-of-pocket costs?

    Out-of-pocket costs are what you must pay when you get care. These costs depend on how much care you actually get and your yearly out-of-pocket maximum. Once you hit this limit, your insurance pays for all of your care. There are three types of out-...
  7. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    You can find this information on your member ID card. If you need  assistance , please contact the Health Alliance Customer Service Department using the Contact Us resource under the Help section at the bottom of  www.HealthAlliance.org ...
  8. When will I receive my new member materials?

    For new Health Alliance members, member materials containing information regarding your  health plan benefits,  perks  and services are typically mailed to beneficiaries within  30 days  of confirmation of enrollment. Please note that your I...
  9. What is a monthly premium?

    Your monthly premium is the set amount you pay each month to have your plan. You pay it even if you don’t receive any medical care that month. Like other bills, this premium can rise when it’s time to renew your plan for the next year.
  10. How do I check the status of my prior authorization and claim request?

    Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...