Popular Articles

  1. When will I receive my member ID card?

    For new Health Alliance members,  printed m ember ID cards are mailed within 10 business days of enrollment verification . Digital ID cards are made available through the Hally member portal at  www.Hally.com   and  on the MyChart mob...
  2. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    You can find this information on your member ID card. If you need  assistance , please contact the Health Alliance Customer Service Department using the Contact Us resource under the Help section at the bottom of  www.HealthAlliance.org ...
  3. When will I receive my new member materials?

    For new Health Alliance members, member materials containing information regarding your  health plan benefits,  perks  and services are typically mailed to beneficiaries within  30 days  of confirmation of enrollment. Please note that your I...
  4. Annual Enrollment Period

    The Annual Enrollment Period (AEP) is each year from October 15 to December 7, when you can enroll in Original Medicare, a Medicare Advantage Plan, a stand-alone Part D plan or switch plans. At this time, you can enroll in or leave a Medicare Adv...
  5. What is Part C (Medicare Advantage)?

    Medicare Advantage plans, or Part C plans, are plans from private companies, like us, that take the place of your Original Medicare. You can also add prescription drug coverage to combine Part A, Part B and Part D into one easy package.
  6. What are out-of-pocket costs?

    Out-of-pocket costs are what you must pay when you get care. These costs depend on how much care you actually get and your yearly out-of-pocket maximum. Once you hit this limit, your insurance pays for all of your care. There are three types of out-...
  7. What to Do in a Disaster?

    Your health plan is here for you. Visit this site to learn about what to do in a disaster or emergency.
  8. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    You can find this information on your member ID card. If you need  assistance , please contact the Health Alliance Customer Service Department using the Contact Us resource under the Help section at the bottom of  www.HealthAlliance.org ...
  9. What is a monthly premium?

    Your monthly premium is the set amount you pay each month to have your plan. You pay it even if you don’t receive any medical care that month. Like other bills, this premium can rise when it’s time to renew your plan for the next year.
  10. What is the Medicare Prescription Payment Plan?

    Starting January 1, 2025, Medicare members with prescription drug coverage (Part D) will have the option of spreading out (smoothing) your out-of-pocket Part D drug costs through monthly payments over the duration of the plan year (January-December)...