Articles
Options on our member portal - Hally
How do I order a new ID card? How can I check my claims? How can I see my preauthorizations? How to file a grievance or appeal a coverage decision? Where can I get an Appointment of Representative form? How do I authorize release o...
National Coverage Determinations
When the Centers for Medicare & Medicaid Services (CMS) makes changes to the services that are covered, they update them through National Coverage Determinations. Learn more about National Coverage Determinations on their website . CMS has...
Premium Payments
Paying your premium bill is easy with these options. Pay Online at Hally.com - Register or log in to Hally.com to pay online. Click here for instructions on how to pay your premium online. ...
How do I change or terminate my plan?
If you wish to terminate your plan, please contact customer service using the phone number on the back of your ID card. Different plan types have different termination procedures, and our customer s...
How do I check the status of my prior authorization and claim request?
Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations from the Main Menu. If you need further as...
How do I get a new activation code for MyChart?
To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need furthe...
If my claim or pre-coverage determination was denied, what can I do?
If you would like to appeal the decision related to a denied claim or coverage determination, you can find details on the appeals process for your specific plan in your policy materials. Your policy materials can be found by logging in to your memb...