Updated Articles

  1. Medicare Part D Transition Process

    Within your first 108 days as a new member, you might be taking drugs that are not on our formulary, or list of covered drugs, that require you to meet certain requirements, like prior authorization, step therapy or quantity limits. If you're in ...
  2. What is the Part D late enrollment penalty?

    The Part D late enrollment penalty is a an amount added to your Part D monthly premium because you didn't sign up for drug coverage when it was available to you. If you go without a Part D plan or a Medicare Advantage plan with drug coverage for 6...
  3. What is the coverage gap?

    An exciting change has been made to your coverage – here’s what you need to know. Starting January 1, 2025, there is no longer a “Coverage Gap,” also called the “Donut Hole” Phase, in your prescription drug plan. This means that once you reach t...
  4. FAQ's

  5. What is the Medicare Prescription Payment Plan?

    Starting January 1, 2025, Medicare members with prescription drug coverage (Part D) will have the option of spreading out (smoothing) your out-of-pocket Part D drug costs through monthly payments over the duration of the plan year (January-December)...
  6. How do I change or terminate my plan?

    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...
  7. How do I change or terminate my plan?

    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...
  8. How can I review my plan details for my current plan and any new plans?

    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...
  9. How to I request a pharmacy prior authorization?

    Fill out the  Pharmacy Prior Authorization Request Form .
  10. Where Do I Get Care?

    Where Do I Get Care? Your 2-year-old has an earache. You slip and sprain your ankle. You’re feeling chest pain. Do you know where you should be getting care in each of these cases? It’s important to know because if you go to the emergency room (E...