Where Do I Get Care?
Your 2-year-old has an earache. You slip and sprain your ankle. You’re feeling chest pain. Do you know where you should be getting care in each of these cases? It’s important to know because if you go to the emergency room (ER) when it’s not actually an emergency, your insurance may not pay for your care.
A trip to the ER is usually the most expensive kind of care. The average ER visit costs more than the average American's monthly rent.
If you don’t need help right away, you can save time and money by setting up a same-day appointment with your doctor or going to an urgent care or convenient care clinic. These usually have extended hours, you don’t need an appointment, and many clinics have them.
It’s not always easy to know if you should go to the emergency room, especially when you need to act fast, but this guide can help. Trust your judgment. If you believe your health is in serious danger, it’s an emergency.
Know Where To Go
|Where||When to Go||Type of Care||Costs & Wait Time|
Go here when you need preventive care or treatment for a current health issue. They can help manage your medications and refer you to specialists.
A growing number of providers are letting you schedule a telehealth video chat with them or an outside network of doctors through an app or website instead of coming in the office.
Use this if it's not an emergency, but you need care more quickly than you can get into your doctor's office.
If you’re a Health Alliance member, you can video chat with a doctor through MD Live. Your visit may be free; or, no more than your primary care copay.
|Convenient or Urgent Care|
Go here if it's not an emergency, but you need care more quickly than you can get into your doctor's office.
Go here when you need immediate treatment for a serious or life-threatening issue. Call 911 right away if it's an emergency.
Follow this guide to go to urgent care or the ER while traveling, and you can connect to quality emergency medical care when you're far from home with Assist America.