New Articles

  1. If my claim or pre-coverage determination was denied, what can I do?

    If you would like to appeal the decision related to a denied claim or coverage determination, you can find details on the appeals process for your specific plan in your policy materials. Your policy materials can be found by logging in to your memb...
  2. If my claim or pre-coverage determination was denied, what can I do?

    If you would like to appeal the decision related to a denied claim or coverage determination, you can find details on the appeals process for your specific plan in your policy materials. Your policy materials can be found by logging in to your memb...
  3. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    You can find this information on your member ID card. If you need  assistance , please contact the Health Alliance Customer Service Department using the Contact Us resource under the Help section at the bottom of  www.HealthAlliance.org ...
  4. Where is the pharmacy billing information? (Bin, PCN and Rx Group)

    You can find this information on your member ID card. If you need  assistance , please contact the Health Alliance Customer Service Department using the Contact Us resource under the Help section at the bottom of  www.HealthAlliance.org ...
  5. How do I get a new activation code for MyChart?

    To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need  further  assistance  visit  ...
  6. How do I get a new activation code for MyChart?

    To register for your Hally account without an activation code or if your code has expired, visit Hally.com and select "LOGIN" Then choose "Sign Up Now" and follow the prompts to sign up online. If you need  further  assistance  visit  ...
  7. How do I check the status of my prior authorization and claim request?

    Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...
  8. How do I check the status of my prior authorization and claim request?

    Log into your member account on Hally.com or the MyChart mobile app. Once logged in, you should be able to view your prior authorization status by selecting Authorizations and check your claims status by selecting Claims from the main menu. ...
  9. How can I review my plan details for my current plan and any new plans?

    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...
  10. How do I change or terminate my plan?

    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...