Popular Articles

  1. How do I change or terminate my plan?

    If you wish to  terminate  your plan,  please contact customer service using the phone number  on your ID card.  Different plan types have different termination  procedures,  and our customer service team can  assist  you with  terminati...
  2. Do I need prior authorization?

  3. National Coverage Determinations

    When the Centers for Medicare & Medicaid Services (CMS) makes changes to the services that are covered, they update them through National Coverage Determinations. Learn more about National Coverage Determinations on  their website . CMS has issued t...
  4. How to I request a pharmacy prior authorization?

    Fill out the  Pharmacy Prior Authorization Request Form .
  5. Is my drug covered?

  6. How can I review my plan details for my current plan and any new plans?

    To review your plan details including your plan benefits,  perks ,  services,  and other plan information, please login to Hally.com to access your plan details.  Also, you can review the member materials delivered to you via mail or email...
  7. When will I receive my member ID card?

    For new Health Alliance members,  printed m ember ID cards are mailed within 10 business days of enrollment verification . Digital ID cards are made available through the Hally member portal at  www.Hally.com   and  on the MyChart mob...
  8. Where can I find my member ID?

    To find your member ID, you can refer to your Health Alliance ID card.  The member ID is printed on the card with other important information like copayment/coinsurance details.  You can also get secure, instant access to your member ID by...